Thursday, March 29, 2012

Hosted VoIP as a disaster recovery policy

Whether your company is a start-up or an established business, there are factors that need to be considered when you are thinking of installing or upgrading telephony infrastructure. Your solution needs to be reliable, cost-effective, flexible, scalable, low-maintenance and easily upgradable. Hosted Voice Over Internet Protocol (VoIP) technology services, such as those offered by INVAR Technologies and Altigen have significant advantages in all of these areas when compared to the PBX technology offered by traditional telecom companies.

VoIP communications are transmitted over the internet, rather than through the public telephone exchanges. This allows for a great deal of flexibility in how services are provided. Because VoIP makes use of the internet's packet switching technology, rather than the telecom company's fixed exchanges, voice data can be easily routed around infrastructure failures caused by poor maintenance or natural disasters. Many businesses use hosted VoIP disaster recovery policies. Just as you can access the internet on your smart phone, you can access all of the features of VoIP over a WIFI or 3G data connection with your mobile devices. This makes VoIP much more robust than traditional telephony, where a downed line or damaged exchange can sever communications within a business and between a business and its customers. INVAR Technologies VoIP solutions can tell whether your office telephones are connected and turned on, and in case they are not, as in a power failure, calls can be automatically routed to mobile devices, meaning there is no break in your business's activities and ability to communicate.

Rather than housing a PBX exchange on your business's premises, with a hosted VoIP contract, most of the infrastructure is in the cloud, and all a business needs is VoIP-capable telephones. Because of this, using a hosted VoIP system entails large savings in capital expenditure on infrastructure. Businesses also don't have to worry about maintenance or upgrade costs for exchanges, because these are part of the hosted service. As businesses change to adapt to the market, their telephony needs change too. With hosted VoIP extensions can be added, removed, or rerouted in software within seconds. Traditionally, as a business grew, its original exchange became unable to handle the call volume, which necessitated yet another expenditure for a larger system. Hosted solutions will scale with your business's needs. Whether a business has a small office with two or three people, or a call center servicing thousands of calls a day, hosted VoIP will scale with no extra equipment costs.

Because hosted VoIP is implemented largely in software, it can be integrated easily into your existing applications, including your Customer Relationship Management applications. INVAR Technologies hosted VoIP already integrated seamlessly with CRM systems like Salesforce.com, vTiger and IRIS. If your CRM is not already integrated, INVAR Technologies has a team dedicated to to integrating your software to your specifications. Using hosted VoIP enables a business to leverage unified communications to streamline their workflow and business processes.

When compared to traditional telecoms technology, and even ISP provided phone services, VoIP provides significant cost-benefits, reliability, flexibility, and scalability. Can your business afford not to consider it?

INVAR Technologies INC. © 2012

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